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General Terms And Conditions Of Purchase of Jewellery and Gift Items

Australian Consumer Law Requirements

  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
  • You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
  • You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to the rights conferred by the Australian Consumer Law, the express warranties and policies set out in these General Terms And Conditions Of Purchase apply.

30 day Change of Mind policy

If for any reason you change your mind on your jewellery or gift purchase we will gladly refund the total price within 30 days of purchase of goods.

Goods are eligible for the 30 day Change of Mind policy provided that they are in As New Condition and are accompanied by original proof of purchase and original packaging and with all paperwork (such as instruction booklets).

‘As New Condition’ means that the item must not have been worn or used; the item must be in pristine condition with no damage, scratches, or signs of wear.

Determination of an item matching the definition of ‘As New Condition’ is at the sole discretion of Traditional Medicinals.

Special orders are not eligible for the 30 day Change of Mind policy.

Please note that:

  1. Refunds of cash payments will be made by cheque, direct credit or to a debit card in the name of the Customer;
  2. Refunds will only be made to the debit/credit card used for the original purchase, so please be aware of this if you intend to return an item given to you as a gift.
  3. For returns via post, please contact the shop on 02 66224099 or tradmedicinals@gmail.com with your request

Should you wish to contact us with any queries in relation to our 30 day Change of Mind policy, we can be contacted at:

Traditional Medicinals
133 Keen Street, Lismore NSW 2480. Australia
Phone 02 6622 4099 or tradmedicinals@gmail.com

Warranties offered by Traditional Medicinals

Traditional Medicinals offers a 12 month limited jewellery warranty. The business providing these limited warranties is Natural Medicinals Pty Ltd trading as Traditional Medicinals, which can be contacted at:

  • Postal address: 133 Keen Street, Lismore NSW 2480. Australia;
  • Telephone: 02 6622 4099; or
  • Email: tradmedicinals@gmail.com

12 month limited jewellery warranty

  • All Traditional Medicinals jewellery comes with an exclusive 12 month limited warranty of quality and workmanship from the date of purchase.
  • Damage resulting from the mistreatment of jewellery is not covered by this warranty.
  • If you are not completely satisfied with the quality or the workmanship of any item purchased, we will refund, exchange or repair your purchase at our discretion.
  • To make a claim under this warranty, simply bring the item purchased and the relevant Traditional Medicinals receipt into our store within 12 months from the date of purchase.

Where the jewellery requires repair or replacement because it is of unacceptable quality or because of major failure then:

  • You are responsible for the returning the jewellery to the store.
  • You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the jewellery to us for repair, replacement or return.

Nothing in the above warranty is intended to exclude or restrict the application of the Competition and Consumer Act 2010 and the Australian Consumer Law, including any warranties or guarantees that cannot be excluded. Please refer to the first paragraph of these General Terms And Conditions Of Purchase for further information in that regard.

Special Orders

  • A deposit must be paid for a special order (for example, where a specific size or gem stone for goods has been requested by the customer).
  • Traditional Medicinals will only order the item/s when at least 50% of the agreed purchase price has been received by the store.
  • Title to and property in the goods will not pass to the Customer until the purchase price has been paid in full.
  • Special order stock is not covered by our 30 day Change of Mind policy.
  • Should a Customer request a refund for a change of mind on a special order:
    • the goods must be in As New Condition and be accompanied by proof of purchase and original packaging and with all paperwork (such as instruction booklets);
    • Traditional Medicinals may elect to withhold the deposit to cover its costs;
    • On termination of a special order the goods may be returned to stock and the customer will have no claim to the goods
    • Refunds will only be made to the debit/credit card or finance account used for the original purchase.

Layby

  • Title to and property in the goods will not pass to the Customer until the purchase price has been paid in full.
  • The purchase price must be paid within three (3) months of the date of the Agreement.
  • The layby Agreement may be terminated by the Customer prior to the expiration of the three (3) month period by attending at the store the layby was placed with and presenting the layby Agreement.
  • All monies received will be refunded to the Customer (unless the Customer has terminated the layby Agreement due to Traditional Medicinals’ breach.
  • If the full purchase price is not tendered by the due date, then the layby Agreement will terminate unless the Customer remedies its breach within 14 days of the date on which Traditional Medicinals gives notice to remedy to the Customer.
  • If the layby Agreement is terminated in these circumstances all payments will be refunded upon request from the Customer.
  • On termination of the layby Agreement the goods may be returned to stock and the Customer will have no claim to the goods.
  • Refunds will only be made to the debit/credit card used for the original purchase. Refunds of cash payment will only be paid by cheque to the owner of the layby account.